ITIL Foundation V4(ITILFND-V4)

What is the main goal of incident management?

What does a service level agreement describe?

What is the purpose of continual improvement?

In ITIL 4, what is a service intended to help customers achieve?

What is the distinction between utility and warranty?

A team reviews existing processes before replacing a service tool. Which guiding principle is most directly illustrated?

Which guiding principle encourages small improvements with learning between them?

Why should service teams focus on value?

What is the main purpose of incident management?

What is the main purpose of problem management?

A workaround restores service without removing the underlying defect. How should it be treated?

What is a service request example?

Why does change enablement assess risk and authorization?

What usually distinguishes a standard change?

What is the service desk's central role?

Why establish service-level targets with business stakeholders?

Which practice helps understand services through configuration items and their relationships?

Customer needs keep changing after a service is launched. What does continual improvement seek to do?

Which question should begin an improvement effort before selecting a tool?

What does collaborate and promote visibility encourage?